Resources - Chapter 6 Supplement
The three most common ways for people to communicate and learn are visually, auditorially and kinesthetically. People utilize all of these methods to process information, with one being dominant. You can dramatically enhance relationships with clients, as well as the therapeutic results, by communicating in your client's preferred style. The extra effort is definitely worth it!
Visual thinkers view the world in pictures, talk a little faster than average and use sighted phrases such as:
- "I see."
- "See what I mean?"
- "Plainly sees"
- "Appears to me."
When asked a question that requires reflection, their eyes tend to go up. They enjoy charts, diagrams, brochures, pictures on the walls and coloring the pain areas on anatomical illustrations. They want you to demonstrate what you tell them.
Auditory people prefer to discuss things and are highly sensitive to noise distractions. They enjoy going into exquisite detail about their physical condition or wellness goals. They prefer oral intake interviews over filling out forms. Auditory learners speak in a rhythmic manner and use the following types of phrases:
- "Clear as a bell."
- "Describe in detail."
- "Inquire into."
- "Play it by ear."
- "Squeaky clean."
People who are auditorally dominant tend to look sideways when thinking. Anticipate auditory preferences by keeping a wide selection of music, make sure the treatment room is well insulated and engage in conversation. You can also be creative and install a cascading water fountain in the room.
Kinesthetic learners often employ a slower rate of speech, their eyes tend to look down when eliciting memories they and use sense-oriented phrases such as:
- "Boils down to."
- "Slow as molasses."
- "Control yourself."
- "Slipped my mind."
- "Start from scratch."
Kinesthetic clients like to touch items (e.g., skeletons and anatomical models) and experience sensations (they respond well to stretches and exercises).