Resources - Chapter 6

Chapter 6 - Therapeutic Communications

Communication Fundamentals

First Impressions

Building Rapport

Communication Barriers

Upset Clients and Difficult Situations

Emotional Triggers

Listening Skills

Listening Skills - Active Listening

Listening Skills - Reflective Feedback

Communication and Learning Styles

Documenting Client Sessions

Basic Charting Tips - Charting Formats / SOAP / CARE

Basic Charting Tips - Client Interviews

Basic Charting Tips - Client Interview Questions

Client Education

Telephones: The Client Connection - Phone Etiquette

Telephones: The Client Connection - Machines vs. Humans

Telephones: The Client Connection - Improving Communication Effectiveness